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Have a question about your order? Please email with your order number in the subject line.
Monday-Friday 9:00am-4:30pm

How do I know if my order has been placed successfully?

Once you’ve placed and paid for your order, you will receive a confirmation email with your unique order number.

How will my order be shipped?

Orders are sent door-to-door via our courier service. Please ensure that there is someone to receive your order at your preferred physical address between Monday and Friday, 9:00am-5:00pm

If you are not at home when your order arrives, the courier service will contact you regarding when you will be able to receive your parcel.

How long will my order take to ship?

Your order will take 2-5 working days from date of payment to arrive.

How much does shipping cost?

We ship across South Africa for a set fee of R60.

Do you ship internationally?

At this time, we only ship to physical addresses within South Africa.
If you’d like us to ship elsewhere, please email with your request.

How do I check the status of my order?

To check the status of your order, simply log into your account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to with your order number and preferably the order confirmation email and we will get back to you as soon as possible.

Can I modify or cancel my order?

Orders submitted process and ship very quickly. We will do our best to modify an existing order if you email us at but we cannot guarantee that your order will be cancelled or modified. Apologies for any inconvenience this may cause.

What if my package arrives damaged?

If your package was damaged during shipment, save the box and merchandise and notify us immediately at We will arrange for our couriers to pick up and inspect the damaged package and the damaged items will be replaced.


What is your return policy?

In what we hope is the unlikely event that you’re unhappy with your purchase, and would like to return it, please contact us within 60 days of receiving your item(s). If sixty (60) days have elapsed since your purchase, unfortunately, we can’t offer you a refund or return at this time.

Should you wish to return any items, you will be responsible for paying for your own shipping and handling costs in order to return your item(s). Shipping costs are non-refundable, and we are not responsible for any products lost in transit.

To return your product please courier to the following address:
Attn: Blur Beauty Returns
Unit 4
7 Columbus Crescent

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days after the product is received.

All transactions made through the site are subject to Blür Beauty's return policy in effect at the time of purchase.

Items purchased directly from may be accepted for a return. If you purchased an Blür Beauty product from one of our authorised retailers, please contact them for assistance.

Do you accept returns on sale items?

Only full-priced, saleable items are eligible for refunds. Unfortunately, we do not issue refunds on discounted items.

Do you offer exchanges?

Unfortunately, we do not offer exchanges at this time. However, in the unlikely event that your order is damaged or defective, we’d love to help. Please email us at within 30 days of receiving your product(s) along with your order number and a picture of the damaged area and we'll get back to you as soon as possible.


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